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So I didnt actually order the tribal la dvd yet because i was afraid that what happened with 30 days to vegas would happen again. Well, im glad I didnt order it, because it is happening again! It is very sad that a company that is represented by such high caliber dancers is running so badly (in the merch department). I am torn, Part of me really wants to say screw it Im not supporting bdss anymore because of such bad and total lack of customer service (which is what I do with any company with that treats customers that way), but part of me still wants to support and learn from and watch these wonderful dancers. Piracy anyone?
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Re: will bdss merch ever get their act together?
Fri, July 24, 2009 - 2:30 PMI agree. I would have been totally fine with it if someone would just let me know what the heck is going on. But . . . . NOTHING. NOTHING!!!!!!!!!!!!!!!! And . . . . I already paid for it. The money came of my account on June 26.
Ya know . . . . maybe I should report it to the Better Business Bureau. I would hate for anyone else to have to go through this lack of customer service and really lack of respect in general for the customer!!!!!!! -
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Re: will bdss merch ever get their act together?
Fri, July 24, 2009 - 5:58 PMI would suggest buying the dvds straight from the dancers, generally that way they make a bigger percentage of the profit. I know Zoe has a bunch of her dvds, and I suspect the others have some of whatever their on to. They're pretty busy, of course, but its worth a try to give them our support directly. -
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Re: will bdss merch ever get their act together?
Sat, July 25, 2009 - 7:36 PMThat's an idea. I did that for one of the Zoe workshops too and bought it form her. But the problem is that we're hungry, hungry dancers who don't want to wait (and shouldn't have to) for a BDSS'r to come next year to purchase something. This situation is sad.
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Re: will bdss merch ever get their act together?
Fri, July 24, 2009 - 9:36 PMWOW. Ya'll will never believe what just happened. I am happy that the situation is solved, but am completely aghast at the lack of tact this company apparently has.
In my frustration I wrote one last email to BDSS today telling them of my plan to take action against them. I stated that I would give them 3 days to either send me the DVD, contact me about what is going on, or refund my money.
Well . . . . I got a refund for the full amount . . . . yeah . . . . that's ALL. No response to my email. Not even a message on the refund. Just my money back. The could have at least apologized or told me what was going one. Hmmm . . . . oh well. Looks like they won't get any more of my money. But . . . I am glad to have my money back non the less.
I just found it interesting the way that was handled. :(. -
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Re: will bdss merch ever get their act together?
Sat, July 25, 2009 - 6:36 AMwow my case was taken care of way better than that and i was still annoyed. that really sucks, i expect so much more from them.....
how very disapointing -
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Re: will bdss merch ever get their act together?
Mon, July 27, 2009 - 1:23 PMI only buy BDSS merch from the dancers directly or through Amazon. Sad to say it, but I too have learned the hard way. -
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Re: will bdss merch ever get their act together?
Sat, August 1, 2009 - 8:41 AMThe lack of respect for their customers is astounding.
You'd think they'd value their customers more in such economically stressed time, but apparently *not*.
*sigh*
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Re: will bdss merch ever get their act together?
Sun, August 2, 2009 - 9:10 PMwow I'm sorry,
did you ever get 30 days to vegas?
i was about to order that from the site because it's not available at amazon but thank god i read all this first
i want that dvd
hmmmmmm
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Re: will bdss merch ever get their act together?
Thu, August 6, 2009 - 4:27 AMOk I m very glad now I always order through amazon.
I was about to order 30 days to las Vegas from the BDSS store, but I think I will now instead order it from pekorecords..
does not sound acceptable what you guys are telling here.. how horrible! you d think they d care for sales!
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