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Since the frustration about an order thread was getting a bit long, I thought I 'd post the resolution to my frustration in a new thread and hope others who have received assistance will do the same.
I wrote to Claudia after waiting almost 3 weeks for my DVD and she replied in a timely matter with an apology and explanation for the delay, as well as a shipping date and potential solution in case my DVD doesn't arrive in time. (I'm travelling and planned on taking it with me for my practice)
Thanks for your time and efforts Claudia.
A Happy Loyal Customer,
Melissa
I wrote to Claudia after waiting almost 3 weeks for my DVD and she replied in a timely matter with an apology and explanation for the delay, as well as a shipping date and potential solution in case my DVD doesn't arrive in time. (I'm travelling and planned on taking it with me for my practice)
Thanks for your time and efforts Claudia.
A Happy Loyal Customer,
Melissa
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Cleveland
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Re: Customer Service Kudos:)
Thu, February 26, 2009 - 12:54 PMSHe has not replied to me and I have been waiting for the same time.. I emailed her 3 days ago and havent heard back from nobody.....so that sucks.. I hope she or someone takes the time to check on my order.. -
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Re: Customer Service Kudos:)
Thu, February 26, 2009 - 1:18 PMOk.. she replied like 10 minutes after I posted the message.. so my order is now taken care of and she was very nice and apologized
Thanks
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Re: Customer Service Kudos:)
Thu, February 26, 2009 - 1:41 PMMy Order is set to arrive tommorow! Ups even! with tracking, needless to say i'm shocked and can't wait for it to come! -
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Re: Customer Service Kudos:)
Thu, February 26, 2009 - 5:53 PMStill waiting for mine. I'm irritated that the Rajastani bracelets I ordered from India AFTER I ordered my DVD came before it. -
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Re: Customer Service Kudos:)
Thu, February 26, 2009 - 6:37 PMooops! Message in my e-mail.... Guess it's being shipped. -
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Re: Customer Service Kudos:)
Mon, March 2, 2009 - 8:30 PMNe'ume, which bracelets did you buy? Did you buy them on Ebay?? went to pay for a pair i had been drooling over and they had sold.
Thats what I get for waiting too long, lol.
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Re: Customer Service Kudos:)
Mon, March 2, 2009 - 5:08 PMmine has been taken care of, order arrived today! but they accidently sent me two dvds, id like to return the other one to them but i dont want to pay for shipping back to them... -
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Re: Customer Service Kudos:)
Wed, March 4, 2009 - 7:10 PMwas it a differant dvd? It may have been an "extra" for your troubles?
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Re: Customer Service Kudos:)
Tue, July 14, 2009 - 5:25 PMWho is Claudia and how can I get in touch with her? I have been waiting for the Tribal LA dvd for 3 weeks and am unable to get a response . . . .
